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Annual Support & Maintenance Agreement Summary
The Software Toolbox Support & Maintenance Agreement is offered as a yearly subscription to ensure you get the most out of your investment in our software.
Details
The Support & Maintenance Agreement provides the customer with the following:
- Free upgrades to new versions of the software within the term of the agreement.
- Free technical support by email (support@softwaretoolbox.com) or phone (704-849-2773) during normal Software Toolbox business hours (Mon-Fri 8am-5pm Eastern Time). "Technical Support" constitutes the following:
- Licensing, installation, and configuration questions.
- Guidance in troubleshooting configurations. This covers showing you how to use the tools but does not cover us implementing the applications for you.
- Re-registration of software due to hardware failure or re-installation.
- Agreement holders are expected to upgrade to new version to continue support. Installations under regulatory constraints making upgrading an issue should contact us to make arrangements to continue support of older versions of the software.
- Normally our goal is to respond to client inquiries within 2 business hours of contact during Software Toolbox normal business hours.
The Support & Maintenance Agreement will not cover the following items:
- Application configuration and implementation
- Consulting services for systems design and project planning. (see note below)
- On-site technical support. (see note below)
Development, troubleshooting, consulting, and on-site technical services require paid service work. For more information, please contact us.