What can cause a Broken TOP Server License?

The TOP Server licensing is based on a trust relationship between the licensing service, and the machine/hardware profile of the computer on which the license is running. If this trust relationship is broken (i.e. the licensing service no longer trusts that it is running on the same machine where the license was originally activated) the TOP Server License Utility will show that the license status is Broken with a sub status explaining why. See here for more details on license statuses: TOP Server License Statuses

Any of the following could alter the trusted relationship between the machine and license

Hardware changes
- Network Interface Card
- System disk alteration
- Memory
Software Changes
- Major Windows Updates
- MAC Address alteration
  - Virtual Machines need to set MAC Address option to STATIC (Running TOP Server on a Virtual Machine)
Power Outage induced reboot
- NIC is altered
- Software failure results in alternate NIC upon startup
- Hardware failure results in alternate NIC upon startup
- RAID (Redundant Array of Inexpensive Disks) implementation
- HDD is altered
Operating System
- Restored to previous date
- Restored to image

Resolution

If any of the above actions are going to be performed that could change the trusted profile of the license, the license should first be transferred off the machine and then reactivated after the change to prevent breaking the license.
- Please follow our TOP Server License Transfer Procedure.
To recover from a license with a status of Broken Binding:
- - Contact support directly to have your license recreated: support@softwaretoolbox.com

License Recreations are a benefit included in an active Support and Maintenance Agreement. To receive a quote to renew your Support Agreement, please submit a Re-Registration Request for Non-Support Holders

- Or complete the Re-Registration Form. Our team will receive the request and be able to recreate the license for you if you are on an active Support and Maintenance Agreement.