Skip to content
  • There are no suggestions because the search field is empty.

LGH File Inspector Licensing Instructions

Licensing Guide – v4

LGH File Inspector Licensing Instructions

The following licenses are supported for both the stand-alone application and Industrial Graphic:

  1. Subscription (90 days). The subscription edition will run for 90 days from the date of issue and may be installed on a Windows Desktop or Windows Server operating system. The license may be renewed at any time or upgraded to a non-expiring type license.
  2. Single Location License. The Single Location License contains by default a single activation with no expiration date and can be run on any Windows operating system. Additional activations may be purchased to add to the Single Location License to run the software from multiple Windows users accounts on the same or different machine at the same location.

Your license can be activated and managed from the Application menu of LGH File Inspector by clicking the blue About LGH File Inspector hyperlink.

You will then select the Manage Software License on this machine hyperlink.

Upon purchase, you will receive a License ID Number and Activation Password. These will be entered into the license dialog.

You may license your software online or from another device that has internet access.

Choose the activation option that fits your installation:

Activate Online (recommended)

Activating online is the easiest form of activation but requires your machine to have an internet connection.

Access the License Dialog from the blue Manage Software License on this machine hyperlink of the Application Menu.

Choose "Activate a license or renewal" and "This computer's Internet connection."

Enter your License ID and Activation Password received upon purchase into their associated fields and click the Next button to activate. Optionally, enter an Installation Name to help you remember the machine you are licensing the software on.

If your activation was successful, you will see the Request Completed message.

Click the Next button to begin using the fully licensed and activated software.

Remarks:
Enter your License ID and Activation Password received upon purchase into their associated fields and click the Next button to activate. Optionally, enter an Installation Name to help you remember the machine you are licensing the software on. If your activation was successful, you will see the Request Completed message.

Click the Next button to begin using the fully licensed and activated software. Please save your License ID and Activation Password in a safe place. You will need them should you ever have to reinstall the software. If you need to move the software to a different machine, you must Deactivate the Software Installation first (described later). This will return the license to the license server and allow activating on another machine.

Activate Manually

Use this option when your machine does not have internet access.

Access the License Dialog from the blue Manage Software License on this machine hypertext line of the Application Menu.

Choose the “Manually exchange activation codes” option.

Enter your License ID and Activation Password received upon purchase into their associated fields and click the Next button.

This will display User Codes you will later provide to technical support via telephone, email, or your online LICENSE PORTAL from another computer.

Obtain the required Activation Codes by visiting your LICENSE PORTAL (recommended), contacting support via telephone or email with User Code 1 & User Code 2 values with your correspondence.

Email support@softwaretoolbox.com or call us (+1-704-849-2773) with your User Codes to activate the product.

Once you receive your Activation Code 1 & Activation Code 2 values, enter them into the corresponding fields and click the Next button.

If your activation was successful, you will see the Request Completed message.

Remarks:
You may exit the software while waiting for activation codes. Once you receive the codes, simply start the software again and return to this step.

Obtaining Activation Codes from the LICENSE PORTAL

If you need to activate manually, you can obtain your activation codes without having to contact technical support by visiting your LICENESE PORTAL.

From another device with internet access, visit the following URL: https://secure.softwarekey.com/solo/customers/License.aspx?LicenseID=xxxxxxx Where xxxxxxxx is the License ID number you were provided at purchase

Enter the Login ID and Customer Password you were provided at purchase and then click the Log In button to access your License ID and Activation password.

Note: Your Login ID and Customer password are different from your License ID and Activation password.

Upon successful log in, your license details will be displayed. Click the Activate button to begin the manual activation process.

Enter the User Code 1 and User Code 2 values into their corresponding fields and click the Activate button.

The page will refresh with values for Activation Code 1 and Activation Code 2. Make note of these codes.

From your computer with the software installed, enter Activation Code 1 and Activation Code 2 values into their corresponding fields of the licensing dialog window and click the Next button.

If your activation was successful, you will see the Request Completed message.

Activate From Another Computer (recommended over Manual Activation)

Use this option when your machine does not have internet access and you have a computer nearby with internet access available. This method is recommended over activating manually as it registers the activation with the license server.

Access the License Dialog from the blue Manage Software License on this machine hypertext line of the Application Menu

Choose the “Activate a license or renewal” and “Another computer’s Internet connection” options.

Enter your License ID and Activation Password received upon purchase into their associated fields and click the Next button.

Click the Browse button to save the file, then Next to advance.

Upon opening the activation file from an online computer, you will see the CUSTOMER SERVICE window with further instructions to complete the process.

Download the new Activation file and transfer the file to your offline computer.

Select Browse and open the file, then select Next to activate your license.

If your activation was successful, you will see the Request Completed message.

Deactivating a License

You would typically deactivate a license if you were replacing an older machine and wanted to move the software to a new machine. Depending upon how the licensing was initially activated, either online or manually, the steps to deactivating are different. If a license was activated online, the activation process generates an Installation ID that the license server has assigned to it. When this happens, the blue Deactivate Software Installation on this machine hypertext link is displayed in the Application Menu and will allow quick and easy deactivation online. If a license was manually activated, there is no Installation ID available and the blue Deactivate Software Installation on this machine hyperlink is NOT displayed and a manual deactivation is required.

Online Deactivation

To deactivate a license online, follow these steps:

Click the blue Manage Software License on this Machine hypertext line of the Application menu.

Select “Deactivate this workstation” and “This computer’s Internet connection,” then select Next.

If the online deactivation was successful, you will see the following message. Click the Finish button.

LGH File Inspector will now be in demo mode and you may install the software on a new machine and repeat the process of activating software for your new machine as described earlier.

Manual (offline) Deactivation

To deactivate a license that was previously activated manually, follow these steps:

Access the License Dialog from the blue Manage Software License on this machine hypertext line of the Application Menu.

Choose the Manually Exchange Activation Codes option and enter your Activation Password received upon purchase into its associated field. Click Next.

This will display User Codes you will provide via telephone or email to technical support.

Email support@softwaretoolbox.com or call us (+1-704-849-2773) with your User Codes to deactivate the product.

If at any time, you need to leave this screen, you can select “Resume Later.”

Once you receive Activation Code 1 from technical support, enter its value into the Activation Code 1 field of the licensing dialog window and click the Next button.

Note: There is nothing to enter in the Activation Code 2 field.

You MUST then make note of the Deactivation Code value (252051587 in this example) displayed as proof of deactivation. Provide the Deactivation Code value to technical support via email or telephone. This will ensure that you will be able to activate the software on another machine in the future.

Click the Next button to finish and then exit LGH File Inspector.

Remarks:
Upon receiving your valid Deactivation Code, technical support will enable a new activation at the license server so that the software can be activated again in the future on the same or different machine.

Deactivate From Another Computer (recommended over Manual Deactivation)

Access the License Dialog from the blue “Manage Software License on this Machine” from the application menu.

Select "Deactivate this workstation" and "Another computer's Internet connection"

Enter License ID & Activation Password. Both License ID and Activation Password are issued upon purchase.

Optional: Enter an Installation Name to help locate the machine you have licensed at a later date.

Select "Next." On the next page, save the request file.

Support

For all support with this application please contact our exclusive master distributor Software Toolbox, or your local Wonderware Distributor if you purchased through them. Software Toolbox can be reached on support@softwaretoolbox.com or through their online knowledge base and support portal at https://help.softwaretoolbox.com.